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Returns & Refunds FAQ Page

Product packaging Welcome to our Returns & Refunds FAQ page! Here, you'll find answers to common questions about returns and product refunds. If you don't find what you're looking for, please feel free to contact us. Our customer service team is always happy to help.

Commonly Asked Returns & Refunds Questions

Can I cancel my order?

Yes, If you require your order to be cancelled, please get in touch and a member of the team will assist you. Full details of our returns, exchanges, and cancellations can be viewed on our returns policy.

Are there any items that are non-returnable?

Yes, we cannot accept returns of bespoke, one-off items, due to their unique, personalised nature.

Can I return my order?

Yes, we gladly accept returns, exchanges, and cancellations. Please see our returns policy for full details.

How do I initiate a return or refund?

Please contact us with your order details and we will help you with your return.

What if an order is damaged or defective?

If your item has been damaged or is defective please contact us immediately and we will work with you to resolve the issue.

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